<style> .c9{font-family:仿宋_GB2312; font-size:16pt; font-weight:bold} .c10{font-family:黑体; font-size:16pt} .c11{margin-top:0pt; margin-bottom:0pt; text-indent:32pt; text-align:justify; line-height:28pt; widows:0; orphans:0} .c12{font-family:仿宋_GB2312; font-size:16pt} </style><div><p class=“c11“><span class=“c9“>(</span><span class=“c9“>三</span><span class=“c9“>)强化热点、难点投诉的协调力度</span></p><p class=“c11“><span class=“c12“>加强对重点关注、难点以及重复投诉事项的协调督办力度。</span><span class=“c12“>针对</span><span class=“c12“>建筑施工噪声污染、餐饮油烟污染投诉</span><span class=“c12“>事项</span><span class=“c12“>无法交办的情况</span><span class=“c12“>，市12345政府服务热线</span><span class=“c12“>召集市创文办、市委编办、市城市管理和综合执法局、生态环境局</span><span class=“c12“>**</span><span class=“c12“>分局有关负责人召开</span><span class=“c12“>工作协调</span><span class=“c12“>会议</span><span class=“c12“>，共同研究寻求妥善解决群众诉求的办法。</span></p><p class=“c11“><span class=“c10“>三、存在的问题</span></p><p class=“c11“><span class=“c9“>（一）</span><span class=“c9“>12345电话接通率不高</span></p><p class=“c11“><span class=“c12“>现时</span><span class=“c12“>**</span><span class=“c12“>市12345政府服务热线的接听人员少，工资偏低，导致接听人员流动比较大，新招入来的接听人员需经过一段时业务培训才熟悉业务，业务水平有待提高，从而造成12345政府服务热线的电话接通率不高</span><span class=“c12“>。</span></p><p class=“c11“><span class=“c9“>（二）</span><span class=“c9“>对热线综合信息系统和大数据分析应用程度不高</span></p><p class=“c11“><span class=“c12“>热线综合信息系统</span><span class=“c12“>的大数据分析应用着重于</span><span class=“c12“>**</span><span class=“c12“>市区热线事项的数据分析，对于各个市的</span><span class=“c12“>热线</span><span class=“c12“>大数据分析比较少，不够详细，并且工作人员对信</span><span class=“c12“>息系统的大数据的作用、如何进行数据分析等业务不清</span><span class=“c12“>晰</span><span class=“c12“>。</span></p><p class=“c11“><span class=“c9“>（三）热线办的架构有待加强</span></p><p class=“c11“><span class=“c12“>目前，</span><span class=“c12“>**</span><span class=“c12“>各市（区）热线办的管理模式不一，我市热线办由</span><span class=“c12“>行政服务中心管理，但没有设置专门股室，而是由其他股室兼管，工作上有时难以兼顾。</span></p><p class=“c11“><span class=“c10“>四、工作建议</span></p><p class=“c11“><span class=“c9“>（一）提高工作人员待遇</span></p><p class=“c11“><span class=“c12“>建议</span><span class=“c12“>**</span><span class=“c12“>市行政服务中心</span><span class=“c12“>出台</span><span class=“c12“>提高</span><span class=“c12“>政府服务热线工作</span><span class=“c12“>人员</span></p></div>